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Invitrogen
Invitrogen Customer Service Update
When calling Invitrogen customer service, e-commerce 800-955-6288 EXT 46029:
Please identify yourself UW customer, and state that it is an e-commerce order (Ariba). The sales order number usually starts with an EP# (the rest of the digits
are usually numerical after EP)-please give this number, which is the sales order number to customer service.
Customer Service
Phone: 800.955.6288 ext. 46029
Account Manager: Penny Yeo
Phone: 206.295.7979
email:
penny.yeo@invitrogen.com
Users Note:When calling Invitrogen customer service, e-commerce 800-955-6288 EXT 46029:
Please identify yourself UW customer, and state that it is an e-commerce order (Ariba). The sales order number usually starts with an EP# (the rest of the digits are usually numerical after EP)-please give this number, which is the sales order number to customer service.
Invitrogen Corporation provides products and services that support
academic and government research institutions and pharmaceutical and biotech companies worldwide. The
company provides essential life science technologies for disease research, drug discovery, and commercial bioproduction.
Invitrogen's own research and development efforts are focused on breakthrough innovation in all major areas of biological discovery
including functional genomics, proteomics, stem cells, cell therapy and cell biology -- placing Invitrogen's products in nearly every major laboratory in the world.
Return Policy
University personnel responsible for initiating an order, or eProcurement staff providing customer support
to the system, will contact Invitrogen customer service department for a Return Goods Authorization (RGA) and
shipping instructions for defective products or for products ordered in error. All goods must be returned
within 30 days of authorization. All returned goods will be inspected before credit is issued. If goods
are rejected upon inspection, in whole or in part, the University will be notified and the goods will be
returned or destroyed at the University’s request. Non-catalog/web items and made to order products may
be subject to a restocking charge. Items not eligible for return, unless the product was defective when
received, include discontinued products, personalized or custom products, refrigerated or temperature controlled
products, outdated, shelf-worn, or used products (not in salable condition), reagents,
diagnostics, or chemicals that have been opened, items supplied as an accommodation, including without limitation,
third- party purchases, broken thermometers or any material containing free mercury
Freight
Invitrogen will ship all catalog items FOB Destination, prepaid and absorbed by Invitrogen for 2 day
and slower delivery. Non-catalog and third party items will be shipped FOB shipping point, prepaid and absorbed by
the University. Premium next-day delivery and other special handling will be provided at the request of the University
and the associated cost will be fully absorbed by the University. These costs will be determined based on product selection
at time of purchase. Additional freight charges and special handling charges, if applicable, will be included as separate
line items on each invoice.
Special charges may include Hazardous Materials Fees, Blue Ice Fees, and Dry Ice Fees, fuel surcharges, can and poison pack packaging and reusable container deposit.
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