Raw Data for 26 Questions from AP Customer Survey
Prepared for:  Karen Long, Karen Russell, & AP Customer Service Team
Prepared by: Thomas Phillips
File: H:\Tom's Projects\APCustomerSerivce\FinalReport2.xls
			Number of Respondents
			1	2	3	4	5
			Strongly Disagree	Disagree	No Opinion	Agree	Strongly Agree	TOTAL	MEAN
No		Questions
1		AP staff initiate timely communication with me when there are problems.	28	86	34	108	19	275	3.01
2		AP staff provide accurate responses to my questions.	5	47	47	154	22	275	3.51
3		AP staff provide timely response to my telephone/email requests.	17	57	38	142	21	275	3.34
4		AP staff work effectively with Purchasing staff to resolve invoice discrepancies for my department.	24	73	90	75	14	276	2.93
5		RIP (rapid invoice process) notices are received before payments are made.	14	51	99	99	13	276	3.17
6		AP staff receive and process all check requests sent by my department	9	37	66	135	24	271	3.47
7		Check requests are processed quickly	15	56	66	109	29	275	3.29
8		Check requests are processed accurately	5	22	62	150	37	276	3.70
9		Lost check requests are a problem for my unit	35	102	95	31	12	275	2.57
10		All invoices sent to AP by vendors and my department are received and processed.	17	93	52	99	12	273	2.99
11		Invoices are processed quickly	20	94	46	96	16	272	2.98
12		Invoices are processed accurately	6	41	50	157	21	275	3.53
13		Lost invoices are a problem for my unit	20	77	73	81	22	273	3.03
14		Duplicate payments are a problem for my unit	21	108	77	57	12	275	2.75
15		Credit memos are processed quickly	11	23	189	46	4	273	3.03
16		Credit memos are processed accurately	4	10	190	66	5	275	3.21
17		Payments to non-resident aliens are processed quickly and accurately	9	27	187	45	6	274	3.04
18		Payments to foreign vendors are processed quickly and accurately	10	29	186	39	8	272	3.02
19		The AP webpages clearly describe AP processes	21	87	93	71	3	275	2.81
20		The AP webpages are easy to find and to navigate	27	100	82	61	4	274	2.69
21		Training for campus unit staff new to AP processes is available and sufficient	19	85	130	34	7	275	2.73
22		Information on university systems enables me to track my payments and manage my budgets adequately.	20	95	46	105	7	273	2.94
23		Sufficient information about the status of invoice payments is easy to obtain when needed	34	113	40	78	9	274	2.69
24		Sufficient information about the status of check request payments is easy to obtain when needed.	36	91	83	56	8	274	2.67
25		Special payment instructions that I provide for specific transactions are followed.	23	51	91	96	14	275	3.10
26		Sales tax and use tax rules are clear and taxes are correctly charged to my transactions.	21	71	96	71	10	269	2.92