Most POD quarterly courses are available as privately scheduled training programs. It is often less costly and more valuable to have staff receive training together.
In a 360-degree feedback process, you rate yourself on a set of competencies and are rated by others of your choosing—such as your manager, colleagues, and direct reports—on those same competencies. Two 360-degree assessments are currently offered for UW leaders: UW ARC 360 includes 12 leadership competencies developed by POD for mid-level managers at the UW, and Extraordinary Leader is based on the competencies outlined in the book "The Extraordinary Leader" and is for directors and other executives. Learn more about the variety of assessments we offer for individuals and teams.
Development and Coaching
Through referral from department management, an individual may obtain personalized help on work-related issues in a confidential and safe atmosphere. A consultant will work exclusively with an individual on understanding UW policies, conflict resolution skills, and interpersonal skills.
A customized workshop introducing the Myers-Briggs Type Indicator (MBTI) can be developed for your work group to assess personality "types," discuss how style and preferences impact the way we work together, and lay the foundation for respecting individual differences. The MBTI has been used in organizations for decades to build teams and improve working relationships.
The consultant's role in this is typically:
This typically involves realigning personnel with organizational goals and resources. Usually the restructure is objective and based on the organization's needs and goals. The consultant's role in an organizational restructure may include:
These retreats involve groups who gather to make decisions that will create real change. The group dynamics can be very complicated. The outcome of the retreat typically has great impact on a large organization. The consultant's role would include:
Executive Retreats are one of many types of retreats our experienced consultants can help you with. Learn more
New Leader Integration
New leaders and the individuals they'll be working with experience a "getting to know each other" phase as they try to adapt to each other and their new situation, including the new leader's style, approach, expectations, and vision. New Leader Integration expedites and enriches this experience through structured sessions between a new leader and his or her team. The New Leader Integration process addresses concerns and challenges that could otherwise bog down a team indefinitely, and it lays the groundwork for superior communication, collaboration, and performance.
One key to successful teams is bringing together individuals who differ and then dealing effectively with those differences. Forming a team and working in teams can result in conflict or synergy. Consultants working with teams can help minimize the conflict and maximize the synergy by:
In human relationships, conflict is inevitable. Conflict, if dealt with positively, creates an opportunity for those involved to grow, learn from each other, and acquire new perspectives and skills. The consultant will be a neutral partner in problem-solving. Consultants who assist with conflict resolution:
Meetings are a regular occurrence for most in the work setting. Having a facilitator allows all members of the group to fully engage in the meeting. A meeting facilitator plays a number of roles at any given time including:
Managing change well is important in ensuring that the change is successful and sustained. A consultant called in to assist with change management will coach and guide a leader in several aspects of instituting a change, including:
Due particularly to technology, our ways of working are constantly changing. Improving processes involves making sure that we are using the systems and people within our organizations most effectively. The outcomes of process improvement are to:
A consultant involved in a process improvement effort will:
Race, gender, ethnicity, culture, age, education levels, sexual orientation, and work experience are a few of the many ways in which team members can be different. The way these differences are managed within the group will have enormous consequences on how the team functions and on how well it accomplishes its objectives. The same variables that challenge us also provide us with the potential for discovering and building on common ground and increasing the synergy of the team if they are managed well.
Consulting can provide:
Customer Service Consultation
Every work group has customers, internal or external people for whom they provide services or products. These are the people we deal with, either face-to-face or over the phone, to do our business.
A consultant can provide assistance in:
Business Analysis and Operational
Business analysis and operational review assist organizations in efforts to improve the performance of the unit in meeting its core purpose and objectives. They identify and analyze the processes, procedures, methods, and activities the organization undertakes to achieve its results. They may be targeted at operations regarding a specific function or segment of the organization or they can address the entire organization.