| Curriculum Series | Course Code | Course Title | Estimated Duration | |
| Administrative Support Curriculum | ||||
| The Effective Administrative Support Professional | ||||
| ADM0101 | Getting Started--The Administrative Support Professional | 3 | ||
| ADM0102 | Overview to Effective Business Communication | 3 | ||
| ADM0103 | Using Effective Business Communication | 2 | ||
| ADM0104 | Administrative Functions | 3 | ||
| ADM0105 | Advancing Your Administrative Career | 3 | ||
| ADM0100 | Effective Administrative Support Professional Simulation | 0.5 | ||
| Advanced Skills for Administrative Support Professionals | ||||
| ADM0111 | Behavior: Putting Your Best Foot Forward | 4 | ||
| ADM0112 | Managing Yourself and Those Around You | 4 | ||
| ADM0113 | Partnering with Your Boss | 3 | ||
| ADM0114 | Communicating with Power and Confidence | 3 | ||
| ADM0110 | Advanced Administrative Support Simulation | 0.5 | ||
| Business Analysis | ||||
| Certified Business Analysis Professional (CBAP) | ||||
| cons_01_a01_bs_enus | Core Concepts in Business Analysis | 1.5 | ||
| cons_01_a02_bs_enus | Enterprise Analysis and Making a Business Case | 2.5 | ||
| cons_01_a03_bs_enus | Introduction to Requirements Planning | 2 | ||
| cons_01_a04_bs_enus | Requirements Planning and Management | 2.5 | ||
| cons_01_a05_bs_enus | Eliciting Requirements | 3.5 | ||
| cons_01_a06_bs_enus | Analyzing Requirements Using Models | 3 | ||
| cons_01_a07_bs_enus | Refining and Documenting Requirements | 1.5 | ||
| cons_01_a08_bs_enus | Communicating and Implementing Requirements | 3 | ||
| Business Law | ||||
| Fundamentals of Business Law | ||||
| LAW0101 | A Manager's Introduction to Business Law | 3 | ||
| LAW0102 | Contracts in Commercial Transactions | 4 | ||
| LAW0103 | Employment and Labor Law | 3.5 | ||
| LAW0104 | American Business Formations in the 21st Century | 3.5 | ||
| LAW0105 | Intellectual Property and Proprietary Rights | 4 | ||
| LAW0106 | Lawsuits and Negotiations | 2.5 | ||
| Communication Curriculum | ||||
| How to Write an Effective Internal Business Case | ||||
| comm_01_a01_bs_enus | Preparing a Business Case | 2.5 | ||
| comm_01_a02_bs_enus | Writing a Business Case | 2.5 | ||
| comm_01_a03_bs_enus | Presenting Your Case | 2.5 | ||
| COMM001A | Preparing an Effective Internal Business Case Simulation | 0.5 | ||
| Business Interpersonal Communication Skills | ||||
| comm_02_a01_bs_enus | The Process of Interpersonal Communication | 3 | ||
| comm_02_a02_bs_enus | The Mechanics of Communicating Effectively | 3 | ||
| comm_02_a03_bs_enus | Workplace Communication Skills | 3 | ||
| comm_02_a04_bs_enus | Communicating for Results | 3.5 | ||
| comm_02_a05_bs_enus | Leadership Communication Skills | 3.5 | ||
| comm_02_a06_bs_enus | Resolving Conflict with Communication Skills | 3 | ||
| comm_02_a07_bs_enus | Communicating for Contacts | 3 | ||
| COMM002A | Business Interpersonal Communication Skills Simulation | 0.5 | ||
| COMM002B | Team Interpersonal Communication Skills Simulation | 0.5 | ||
| Effective Listening | ||||
| comm_03_a01_bs_enus | Listening Basics | 1 | ||
| comm_03_a02_bs_enus | Listening to Comprehend | 4 | ||
| comm_03_a03_bs_enus | Higher Purpose Listening | 1.5 | ||
| comm_03_a04_bs_enus | Enhancing Listening Skills | 2 | ||
| COMM003A | Effective Listening Simulation | 0.5 | ||
| Working with and Managing Difficult People | ||||
| comm_04_a01_bs_enus | Difficult People in the Workplace Environment | 3 | ||
| comm_04_a02_bs_enus | How to Work with Aggressive People | 3 | ||
| comm_04_a03_bs_enus | How to Work with Negative People and Procrastinators | 3 | ||
| comm_04_a04_bs_enus | How to Work with Arrogant and Duplicitous People | 2 | ||
| COMM004A | Working with and Managing Difficult People Simulation | 0.5 | ||
| COMM004B | Effective Communication with Difficult Coworkers Simulation | 0.5 | ||
| The Effective Business Meeting | ||||
| comm_06_a01_bs_enus | The Effective Business Meeting | 2.5 | ||
| comm_06_a02_bs_enus | Leading an Effective Business Meeting | 2.5 | ||
| comm_06_a03_bs_enus | Participating Effectively in a Business Meeting | 2.5 | ||
| COMM006A | The Effective Business Meeting Simulation | 0.5 | ||
| Conflict in the Workplace | ||||
| comm_07_a01_bs_enus | Perspectives on Conflict in the Workplace | 3.5 | ||
| comm_07_a02_bs_enus | Handling Conflict | 3.5 | ||
| comm_07_a03_bs_enus | Managing Organization Conflict | 3.5 | ||
| COMM007A | Conflict in the Workplace Simulation | 0.5 | ||
| COMM007B | Managing Workplace Conflict Simulation | 0.5 | ||
| Getting the Results You Want: Negotiating to Win | ||||
| comm_08_a01_bs_enus | Crafting Deals | 2.5 | ||
| comm_08_a02_bs_enus | Connecting and Communicating | 2 | ||
| comm_08_a03_bs_enus | The Process of Negotiation | 3 | ||
| comm_08_a04_bs_enus | The Dynamics of Interacting | 2 | ||
| comm_08_a05_bs_enus | Negotiating Inclusively | 2 | ||
| comm_08_a06_bs_enus | What to Do When the Going Gets Tough | 2 | ||
| comm_08_a07_bs_enus | Mastering Negotiation | 1.5 | ||
| COMM008A | Winning Negotiation Simulation | 0.5 | ||
| Business Writing Essentials | ||||
| COMM0011 | Writing with Intention | 4 | ||
| COMM0012 | Avoiding Errors in Usage and Punctuation | 4.5 | ||
| COMM0013 | Avoiding Grammatical Errors in Business Writing | 4.5 | ||
| COMM0014 | Crisp Composition | 4.5 | ||
| COMM0015 | Writing to Reach the Audience | 3 | ||
| COMM0016 | Getting the Most from Business Documents | 4 | ||
| COMM0017 | The Writing Process | 5 | ||
| FE0011_eng | Final Exam: Business Writing Essentials | 5 | ||
| Communication Skills Curriculum | ||||
| en_US_45272_ng | Advanced Business Communication: Business Writing for Results | 3 | ||
| en_US_45273_ng | Advanced Business Communication: Effective Business Communication | 3 | ||
| en_US_45271_ng | Advanced Business Communication: Guidelines for Effective Communication | 3 | ||
| en_US_45242_ng | Organizational Communication: Communicating in the Workplace | 4 | ||
| en_US_45243_ng | Organizational Communication: Managing Communication | 3 | ||
| en_US_45241_ng | Organizational Communication: The Fundamentals | 2.5 | ||
| International Communications | ||||
| COMM0021 | The Impact of Culture on Communication | 2.5 | ||
| COMM0022 | The Art of Global Communication | 3.5 | ||
| COMM0023 | Improving Your Cross-cultural Communications | 3 | ||
| COMM0020 | International Communications Simulation | 0.5 | ||
| COMM002S | Cross-cultural Communications Simulation | 0.5 | ||
| Emotional Intelligence in the Workplace | ||||
| COMM0141 | What Is Emotional Intelligence? | 2.5 | ||
| COMM0142 | Emotional Intelligence at Work | 2.5 | ||
| COMM0143 | Teamwork and Emotional Intelligence | 2.5 | ||
| COMM0144 | Increasing Your Emotional Intelligence | 2.5 | ||
| COMM0145 | The Emotionally Intelligent Leader | 2.5 | ||
| COMM0140 | Emotional Intelligence in the Workplace Simulation | 0.5 | ||
| Assertive Communication | ||||
| COMM0171 | Professional Assertiveness | 3 | ||
| COMM0172 | Assertiveness from the Inside Out | 3 | ||
| COMM0170 | Assertive Communication Simulation | 0.5 | ||
| Business Etiquette and Professionalism | ||||
| COMM0181 | Everyday Business Etiquette | 3 | ||
| COMM0182 | Communication Etiquette | 2.5 | ||
| COMM0183 | Etiquette and the Business Meeting | 2.5 | ||
| COMM0184 | Etiquette for Supervisors | 3 | ||
| COMM0180 | Business Etiquette and Professionalism Simulation | 0.5 | ||
| Building Better Work Relationships | ||||
| COMM0191 | Building Effective Interfunctional Relationships | 2.5 | ||
| COMM0192 | Building Effective Intercultural Relationships | 3 | ||
| COMM0193 | Building Effective Intergender Relationships | 2.5 | ||
| COMM0194 | Working Effectively with Customers | 2.5 | ||
| COMM0195 | Working Effectively with Business Partners | 3 | ||
| COMM0190 | Building Better Work Relationships Simulation | 0.5 | ||
| Business Grammar Essentials | ||||
| COMM0201 | Foundations of Grammar | 2.5 | ||
| COMM0202 | Sentence Construction | 2 | ||
| COMM0203 | Understanding Writing Mechanics | 2 | ||
| COMM0204 | Punctuating with Skill | 2 | ||
| Email Essentials | ||||
| COMM0231 | Essentials of Electronic Communication | 1.5 | ||
| COMM0232 | Optimizing Email at Work | 2 | ||
| COMM0233 | E-mail and Organizational Communication | 2.5 | ||
| COMM0234 | E-mail as a Marketing Tool | 2 | ||
| Delivering Successful Presentations | ||||
| COMM0301 | Presenting to Succeed | 4.5 | ||
| COMM0302 | Delivering Your Message | 4.5 | ||
| COMM0303 | Presentation Resources Available to You | 5 | ||
| COMM0300 | Delivering Successful Presentations Simulation | 0.5 | ||
| Telephone Skills For Business Professionals | ||||
| COMM0411 | Effective Telephone Techniques | 5 | ||
| COMM0412 | Making Telephone Calls Count | 3.5 | ||
| COMM0410 | Telephone Skills for Business Professionals Simulation | 0.5 | ||
| Getting Results Without Authority | ||||
| COMM0511 | Building Relationships to Get Results | 2.5 | ||
| COMM0512 | Teamwork and Results Without Authority | 2.5 | ||
| COMM0513 | Leadership Without Authority | 3 | ||
| COMM0514 | Gaining Allies, Creating Change | 3 | ||
| COMM0515 | Getting Results through Communication | 3 | ||
| COMM0516 | Getting Results from the Boss | 3 | ||
| COMM0510 | Getting Results without Authority Simulation | 0.5 | ||
| Effective Use of Feedback for Business | ||||
| COMM0521 | An Essential Guide to Giving Feedback | 2.5 | ||
| COMM0522 | Coping with Criticism and Feedback | 5 | ||
| COMM0523 | Giving Feedback to Colleagues | 4.5 | ||
| COMM0524 | Team Feedback: A guide | 4 | ||
| COMM0525 | Giving Feedback: A Manager's Guide | 4 | ||
| COMM0520 | Effective Feedback for Employees and Colleagues Simulation | 0.5 | ||
| COMM052S | Effective Use of Feedback for Teams Simulation | 0.5 | ||
| Anger Management in The Workplace | ||||
| COMM0701 | Experiencing Anger | 5 | ||
| COMM0702 | Managing Your Anger | 5.5 | ||
| COMM0700 | Managing Anger in the Workplace Simulation | 0.5 | ||
| Consulting Skills | ||||
| Consulting with the External Client | ||||
| CONS0111 | Essentials of External Consulting | 5 | ||
| CONS0112 | The Client-Consultant Relationship | 5 | ||
| CONS0113 | Diagnosing and Planning | 4 | ||
| CONS0114 | Managing Delivery | 3.5 | ||
| CONS0115 | Evaluation and Review | 4 | ||
| CONS0110 | Consulting with the External Client Simulation | 0.5 | ||
| Consulting with the Internal Client | ||||
| CONS0121 | Essentials of Internal Consulting | 4 | ||
| CONS0122 | Internal Consulting Skills | 3.5 | ||
| CONS0123 | Establishing a Relationship with Internal Clients | 4 | ||
| CONS0124 | A Workable Solution for Internal Clients | 4 | ||
| CONS0125 | Evaluating Internal Assignments | 4.5 | ||
| CONS0120 | Consulting with the Internal Client Simulation | 0.5 | ||
| Internal Consulting for the Technical Professional | ||||
| CONS0131 | The Technical Professional as Internal Consultant | 4 | ||
| CONS0132 | Creating Effective Contracts | 3 | ||
| CONS0133 | Using Data as a Technical Professional Consultant | 4 | ||
| CONS0134 | Resistance and Technical Professional Consultants | 2.5 | ||
| Customer Service Curriculum | ||||
| Customer Service Curriculum | ||||
| en_US_44031_ng | Customer Relationship Management: Fundamentals of CRM | 3 | ||
| en_US_44032_ng | Customer Relationship Management: Implementing CRM | 3 | ||
| en_US_44033_ng | Customer Relationship Management: eCRM | 2.5 | ||
| HDI - Customer Support Specialist, Professionalism | ||||
| cust_01_a01_bs_enus | The Customer Support Specialist (CSS) | 3.5 | ||
| cust_01_a02_bs_enus | Support Center Services | 2.5 | ||
| cust_01_a03_bs_enus | Establishing Team and Customer Relationships | 2.5 | ||
| CUST001A | Customer Support Specialist Professionalism Simulation | 0.5 | ||
| HDI - Customer Support Specialist | ||||
| cust_02_a01_bs_enus | Interacting with the Customer | 3 | ||
| cust_02_a02_bs_enus | Effective Communication Skills | 3 | ||
| cust_02_a03_bs_enus | Managing Conflict, Stress, and Time | 2.5 | ||
| CUST002A | Customer Support Specialist Simulation | 0.5 | ||
| HDI - Customer Support Specialist, Process | ||||
| cust_03_a01_bs_enus | Customer Service Procedures | 3.5 | ||
| cust_03_a02_bs_enus | Managing the Quality of the Customer Support Service Center | 3.5 | ||
| cust_03_a03_bs_enus | Management Tools and Metrics | 2 | ||
| How to Excel at Customer Service | ||||
| CUST0101 | Building the Service Foundation: Corporate Culture | 3.5 | ||
| CUST0102 | Fundamentals of Exceptional Customer Service | 3.5 | ||
| CUST0103 | The Voice of the Customer | 4.5 | ||
| CUST0104 | Advancing Your Service Expertise | 4.5 | ||
| CUST0105 | Customers, Conflict and Confrontation | 5.5 | ||
| CUST0106 | Overcoming Challenging Service Situations | 6 | ||
| CUST0107 | Instilling Service Excellence: the EXCEL Acronym | 7.5 | ||
| CUST0108 | Service Stars and Service Teams | 5.5 | ||
| CUST0100 | Excelling at Customer Service Simulation | 0.5 | ||
| CUST010S | Customer Service Simulation | 0.5 | ||
| Frontline Call Center Skills | ||||
| CUST0111 | The Call Center Industry | 2.5 | ||
| CUST0112 | Call Center Communication Skills | 4.5 | ||
| CUST0113 | Call Center Customer Service | 3.5 | ||
| CUST0114 | Call Center Telephone Sales | 3 | ||
| CUST0110 | Frontline Call Center Skills Simulation | 0.5 | ||
| Measuring Customer Satisfaction | ||||
| CUST0131 | Discovering What Your Customers Want | 2.5 | ||
| CUST0132 | Developing Customer Satisfaction Surveys | 3 | ||
| CUST0133 | Customer Satisfaction: Analysis and Implementation | 2.5 | ||
| CUST0130 | Measuring Customer Satisfaction Simulation | 0.5 | ||
| Internal Customer Service | ||||
| CUST0141 | Excellence in Internal Customer Service | 5 | ||
| CUST0142 | Working With Internal Customers | 4 | ||
| CUST0143 | Overcoming Internal Customer Service Problems | 3.5 | ||
| CUST0140 | Internal Customer Service: Conflict and Complaints Simulation | 0.5 | ||
| Internal Customer Service Agent Skills | ||||
| CUST0151 | The Customer Service Agent in Action | 4.5 | ||
| CUST0152 | Professional Skills for Customer Service Agents | 4.5 | ||
| CUST0153 | Managing Challenges in Customer Service | 5 | ||
| CUST0154 | Cross-selling in a Customer Service Call | 5.5 | ||
| CUST0150 | Customer Service Agent Skills Simulation | 0.5 | ||
| Technical Support Agent Skills | ||||
| CUST0161 | The Contact Center and Technical Support Agent | 4.5 | ||
| CUST0162 | Technical Support Essentials | 5 | ||
| CUST0163 | Assessing Customer Behavior | 4.5 | ||
| CUST0164 | Technical Support Agent Survival Skills | 3.5 | ||
| CUST0160 | Technical Support Agent Skills Simulation | 0.5 | ||
| Managing A Customer-Focused Department | ||||
| CUST0171 | Identifying Your Customer's Expectations | 4.5 | ||
| CUST0172 | Using Surveys to Measure Customer Satisfaction | 3 | ||
| CUST0173 | Bridge The Expectations Gap | 4.5 | ||
| CUST0174 | Leading A Customer-Focused Team | 4 | ||
| CUST0170 | Managing a Customer-focused Department Simulation | 0.5 | ||
| IT Infrastructure Library (ITIL) Foundations V3 | ||||
| ib_itil_a01_it_enus | ITIL and the Service Lifecycle | 1.5 | ||
| ib_itil_a02_it_enus | Service Strategy Fundamentals | 2.5 | ||
| ib_itil_a03_it_enus | Service Strategy Processes | 1 | ||
| ib_itil_a04_it_enus | Service Design Fundamentals | 2 | ||
| ib_itil_a05_it_enus | Service Design Processes | 2.5 | ||
| ib_itil_a06_it_enus | Service Transition Processes and Principles | 2.5 | ||
| IT Infrastructure Library (ITIL) Foundations | ||||
| CUST0181 | ITIL: The Service Desk and Incident Management | 3.5 | ||
| CUST0182 | ITIL: Configuration and Release Management | 3 | ||
| CUST0183 | ITIL: Service Level and Capacity Management | 2.5 | ||
| CUST0184 | ITIL: Problem and Change Management | 2.5 | ||
| CUST0185 | ITIL: Continuity and Availability Management | 2.5 | ||
| CUST0186 | ITIL: Financial and Security Management | 2 | ||
| Inbound Call Center Management | ||||
| CUST0211 | The Inbound Call Center | 2.5 | ||
| CUST0212 | Inbound Call Center Management: Leadership | 3 | ||
| CUST0213 | Inbound Call Centers: People Management | 3 | ||
| CUST0214 | Inbound Call Center Technology | 4 | ||
| CUST0215 | Performance Metrics for an Inbound Call Center | 2.5 | ||
| Mentoring Assets | ||||
| mntitilfv1 | Mentoring Information Technology Infrastructure Library Foundations (ITIL) | 2.5 | ||
| mnthdo400 | Mentoring hdo-400 HDI Customer Support Specialist (CSS) | 2.5 | ||
| mntitv3f | Mentoring ITIL V3 Foundation (ITV3F) | 2.5 | ||
| TestPreps | ||||
| TPITILFV1_ENG | Information Technology Infrastructure Library Foundations (ITIL) | 2.5 | ||
| Economics | ||||
| Economics Curriculum | ||||
| en_US_48812_ng | Economics: Basic Concepts in Microeconomics | 4 | ||
| en_US_48813_ng | Economics: Products and Markets | 4 | ||
| en_US_48814_ng | Economics: Foundations of Macroeconomics | 4 | ||
| Finance & Accounting Curriculum | ||||