This fast-paced and interactive course demonstrates how to apply traditional lean manufacturing and process improvement tools in an office setting. Within the context of the Plan-Do-Study-Act cycle of continual improvement participants will have an opportunity to see how tools such as 5 S, cause and effect diagrams, affinity diagrams, checklists, and flow charts can allow them to become more effective in process improvement efforts. Participants will leave with a conceptual framework and specific tools to reduce the causes of rework and associated costs, and increase satisfaction with their teams’ outcomes.
Instructor: Lynne Wiltse
Course Fee: $115
Dates:
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