University of Washington Human Resources

Classroom session

Class content will be delivered onsite at the POD Classrooms with supplemental materials.

Description:

Quality customer service is the foundation upon which an organization’s success is built. This interactive course, for those who deal with either internal or external customers, helps participants review or define customer service standards for the organization and the individual, develop skills for listening and calming oneself and others, explore options for resolving issues with realistic expectations, and gain techniques to maintain perspective and equilibrium. Learn to make sure that all the points of customer contact—those "moments of truth"—occur in the best way possible.

NOTE: Participants are encouraged to bring an example of a challenging customer service interaction.

Instructor: Skyla Savitch