Quality customer service is the foundation upon which an organization’s success is built. This interactive course, for those who deal with either internal or external customers, helps participants review or define customer service standards for the organization and the individual, develop skills for listening and calming oneself and others, explore options for resolving issues with realistic expectations, and gain techniques to maintain perspective and equilibrium. Learn to make sure that all the points of customer contact—those “moments of truth”—occur in the best way possible.
Instructor: Lynne Lazaroff
Course Fee: TBD
Dates: