University of Washington Human Resources

Classroom session

Class content will be delivered onsite at the POD Classrooms with supplemental materials.

Description:

This tool-based workshop teaches participants how to separate out emotion and deal with difficult situations assertively and rationally. Participants gain insights into the roots of everyday difficult behavior, learn how to benefit from the illusion of control, explore their own conflict resolution style, and find ways to maintain professionalism in all difficult, conflicting, and even angry situations. Participants are encouraged to discuss their own needs in the workshop and find solutions.

Instructor: Clive Shearer