UNIVERSITY OF WASHINGTON

Specification for Class

TELEPHONE COMMUNICATIONS OPERATOR

UW CODE AND REPRESENTATIVE GROUP

8631 (WFSE HMC)

CLASS SERIES CONCEPT

Facilitate telephone communications operations in an institution setting.

BASIC FUNCTION

Receive and route incoming calls on an institution telephone switching system.

DISTINGUISHING CHARACTERISTICS

Single class - no series.

TYPICAL WORK

Receive and route incoming telephone calls to appropriate departments or personnel, place local and long distance calls; transfer calls; record and relay messages;

Maintain log of calls as required by institution policy and procedures;

Operate TTY/TDY system and facsimile process transfer equipment;

Respond to telephone and in-person requests for information;

Maintain institution locator files; locate personnel when necessary;

Carry out institution emergency telephone procedures when necessary;

Perform clerical duties such as typing, filing and receiving and routing visitors in conjunction with telephone duties;

May show substitute operator how to operate equipment;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified

High School Diploma, or GED Certificate; AND six months of relevant work experience. Six months of additional qualifying experience may substitute for required education.

Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

New Class: 1-03-73
Revise Title: 1-18-74
Revise Title & Class: 6-17-83
Revise MQ: 7-2-90
CSR Class Conversion (mc): 06-01-05