UNIVERSITY OF WASHINGTON

Specification for Class

PATIENT SERVICES REP COORDINATOR

UW CODE AND REPRESENTATIVE GROUP

8078 (SEIU Local 925 Clerical Nonsupervisory)

BASIC FUNCTION

Solely coordinate the daily patient flow in patient care areas; triage patient telephone calls to medical staff and schedule various appointments.

DISTINGUISHING CHARACTERISTICS

Under general direction, independently coordinate all operational support functions in a patient care area such as overseeing the environmental conditions of the office and patient waiting areas; coordinating non-medical equipment repairs; inventorying and ordering office supplies; assisting in the orientation of new residents, etc. to clerical procedures, and participating in the preparation and maintenance of policies and procedures.

TYPICAL WORK

Oversee environmental conditions of office and patient waiting area including lighting, seating, literature and safety factors; arrange corrective measures;

Prepare requests for minor repairs of non-medical equipment; monitor progress of approved work orders;

Inventory and order office supplies;

Receive patients; verify and update patient demographic and financial information using on-line system;

Respond to patient questions; provide directions to specified areas such as various labs, parking and eating facilities;

Make telephone assessment of patient problem and severity of condition; schedule new, return and procedure appointments consistent with patient needs and scheduling guidelines;

Assist in orienting new attendings, residents, students and staff to the clerical operating procedures;

Collect and enter in on-line computer system patient demographic and financial information;

Enter appointment information in on-line appointment system; maintain system by entering cancelled and rescheduled appointments;

Triage patient telephone calls for nurse or nurse team; obtain necessary information for the return call; initiate emergency procedure when necessary; document call by completing a telephone triage form;

Communicate information on hospital programs to patients, referral agencies, University departments, physicians and the community;

Communicate basic insurance information to patients;

Coordinate medical records, referrals, special forms, and charge documents to facilitate patient check-in and check-out;

Indicate initiation and return of charge documents for each patient each day; audit charge documents for accuracy; batch and submit charge documents to charge coordinator;

Perform general clerical duties such as answering and screening telephone calls, processing mail, assembling and sending information to patients;

Participate in preparation and maintenance of policies and procedures for area of responsibility;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified
DESIRABLE QUALIFICATIONS - Classified Non-Union

High school graduation AND three years of office experience in a medical or dental setting

OR

equivalent education/experience.

New Class: 2-15-91

CSR Class Conversion (mc): 06-01-05