UNIVERSITY OF WASHINGTON
Specification for Class
PATIENT REPRESENTATIVE SUPERVISOR
UW CODE AND REPRESENTATIVE GROUP
8071 (SEIU Local 925 Clerical Supervisory)
Direct the operation of the Patient Representative program for a hospital.
Incumbents supervise all patient representative personnel and manage the overall Patient Representative program.
Supervise the work of patient relations staff to include hiring, training and orientation and evaluation; recommend disciplinary action;
Research and prepare budget for the Patient Representative program;
Develop goals and objectives as well as working procedures for the program;
Serve as the overall management liaison between the program and other departments, identifying potential problem areas and facilitating the resolution of complaints with high degree of operational impact;
Represent the department on a variety of Administrative and Management Committees;
Responsible for receiving, acknowledging and disbursing procedures for contributions to the Patient Care Fund;
Develop follow-up systems to ensure corrective action is communicated and implemented;
Collect data and prepare reports concerning patient and institutional-related problems and recommend appropriate changes in hospital policies;
Serve on various hospital planning committees and task forces; assist in overall planning;
Perform related duties as required.
MINIMUM QUALIFICATIONS - UW Contract Classified
DESIRABLE QUALIFICATIONS - Classified Non-Union
Bachelor's Degree in a health care or related field; AND three years health administrative experience involving responsibility and exposure to administrative, professional and patient contact.
An equivalent combination of education, training and/or experience may substitute for the degree requirement.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.
New Class: 3-22-79
Revise MQ: 7-2-90
New to CSA: 5-1-00