UNIVERSITY OF WASHINGTON
Specification for Class
PATIENT COLLECTIONS LEAD
UW CODE AND REPRESENTATIVE GROUP
8066 (SEIU Local 925 Clerical Nonsupervisory)
Lead and instruct staff in collection activities.
Positions in this class are distinguished by the responsibility to lead the work of patient accounts collections staff; including training in proper collection procedures.
Serve as lead worker in patient accounts collections staff to ensure efficient workflow;
Instruct staff in collection procedures, including techniques of account analysis, patient contact, correspondence, account documentation, preparation for legal action and data processing input and output;
Review work of collections staff for conformity with institutional policies and procedures;
Resolve difficult collection problems as referred by staff;
Perform related duties as required, including general clerical tasks.
MINIMUM QUALIFICATIONS - UW Contract Classified
DESIRABLE QUALIFICATIONS - Classified Non-Union
High School diploma or GED certificate, plus eighteen months of experience as a Patient Collections Representative or equivalent. Six months' additional qualifying experience may be substituted for all required education.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.New Class: 10-18-79
CSR Class Conversion (mc): 06-01-05