UNIVERSITY OF WASHINGTON

Specification for Class

CLINIC REPRESENTATIVE 1

UW CODE AND REPRESENTATIVE GROUP

8052 (SEIU Local 925 Clerical Nonsupervisory)

DEFINITION

Coordinate daily patient flow in assigned clinic and the auditing and verification of patient database.

TYPICAL WORK

Accountable for patient charge procedure to include batching and verification;

Initiate charge documents;

Initiate re-registrations, assessment of personal data; prepare changes as required;

Provide general information to patients regarding billing problems or filing for third-party reimbursement; prepare a variety of patient care related forms to include pre-authorization documents, follow-up as necessary;

Verify registration data per hospital policies;

Review financial forms with patient;

Check patients into clinic according to established protocol;

Responsible for maintenance of the medical record;

Communicate hospital policy to staff, students, patients, visitors and the public;

Assist with the preparation of clinical and administrative records and reports;

Participate in the orientation of staff, students, faculty and volunteers to the indirect patient care aspects of the unit operation; may orient others to clinic operation;

Make initial and follow-up patient appointments;

Assist in the cancellation of clinics, updating appointment scheduling books; maintain and update policy and procedure manuals;

May direct the work of volunteers;

May operate computer terminal to obtain and update patient information;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified
DESIRABLE QUALIFICATIONS - Classified Non-Union

High School Diploma or GED Certificate; AND six months clerical, receptionist, secretarial or related experience in a patient care setting. Six months of additional work experience may substitute for High School Diploma. Twelve months additional applicable education and/or training may substitute for the experience requirement.

New Class: 5-17-73
Revise Title & Class: 10-18-79

CSR Class Conversion (mc): 06-01-05