UNIVERSITY OF WASHINGTON

Specification for Class

COMPUTER SUPPORT TECHNICIAN 3

UW CODE AND REPRESENTATIVE GROUP

7941 (SEIU Local 925 Clerical Nonsupervisory)

BASIC FUNCTION

Establish procedures for monitoring and prioritizing system usage and coordinate computer and peripheral machine operations for a group of stand alone microcomputers or local area network(s) workstations. Provide technical support to computer users in the use of a variety of application software packages and respond to hardware/software problems with corrective procedures.

DISTINGUISHING CHARACTERISTICS

Under general direction, establish procedures for facility use, work methods, schedules, job priorities, and work flow. Coordinate computer and peripheral machine operations in a lab and/or for other areas across campus AND

1. Scope of Position's Supervisory Responsibility

With delegated authority, interview and recommend the selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary actions.

AND/OR

2. Scope and Impact of Position's Advisory Responsibility

Assist and advise management with planning of local area networks and computing facility growth and make recommendations to accommodate staffing, equipment, supplies, and facility costs.

TYPICAL WORK

Develop and implement procedures, forms, work methods, schedules, job priorities, and coordinate work flow;

Provide technical support to computer users in the use of a variety of application software packages and respond to hardware/software problems with corrective procedures;

Provide support to users by identifying and resolving problems relating to the operation/function of application software systems;

Develop, prepare and maintain departmental records, databases, statements of income and expenditures, and summaries of departmental operation; establish procedures for monitoring and prioritizing system usage;

Schedule repairs, monitor service requests, maintain records and service contracts;

May assist faculty with teaching aids, materials and equipment associated with classroom instruction;

May direct the work of others;

Perform duties of Computer Services Technician II;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified
DESIRABLE QUALIFICATIONS - Classified Non-Union

One year experience as a Computer Support Technician II

OR

equivalent education/experience.

New Class: 1-1-94
New to CSA: 8-1-01

CSR Class Conversion (mc): 06-01-05