UNIVERSITY OF WASHINGTON

Specification for Class

ORDER FULFILLMENT COORDINATOR SUPERVISOR

UW CODE AND REPRESENTATIVE GROUP

7735 (SEIU Local 925 Clerical Supervisory)

BASIC FUNCTION

Supervise Order Fulfillment Coordinators and other personnel and perform administrative duties in a book order fulfillment unit of an institution's publishing house.

DISTINGUISHING CHARACTERISTICS

With delegated authority, interview and recommend selection of applicants, train new employees, assign and schedule work, act upon leave requests, conduct annual performance evaluations and recommend disciplinary actions.

Coordinate work flow with other departmental units; prepare reports related to unit performance; develop policies and procedures.

TYPICAL WORK

Supervise assigned personnel performing order fulfillment activities;

Develop and implement unit operating policies and procedures; prepare and maintain procedures manual for the use of order fulfillment staff;

Coordinate work flow with other units in department such as shipping, production, and marketing;

Develop policies and monitor processing of orders by staff, ensuring that deadlines are met;

Prepare reports related to unit performance;

Help plan special sales, direct mail projects and sales goals; provide input for budget development and maintenance;

Perform duties of Order Fulfillment Coordinators;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified
DESIRABLE QUALIFICATIONS - Classified Non-Union

High school graduation or equivalent AND four years of experience in order fulfillment

OR

equivalent education/experience.

New Class: 5-1-00
New Class: November 8, 1991

CSR Class Conversion (mc): 06-01-05