UNIVERSITY OF WASHINGTON

Specification for Class

COMPUTER MAINTENANCE TECHNICIAN 4

UW CODE AND REPRESENTATIVE GROUP

7388 (SEIU Local 925 Clerical Nonsupervisory)

BASIC FUNCTION

Analyze, diagnose, and repair highly complex computer and/or development or data communication system malfunctions. Plan, coordinate, and perform all maintenance activities on a large computer system and/or data communication network. For major system components, perform maintenance in place of a maintenance contract or for which no contracts are available. Install and test major units of computer and/or data communication system(s).

DISTINGUISHING CHARACTERISTICS

Under general direction, perform highly complex troubleshooting, maintenance, construction, and repair activities such as analyzing an entire system of elements to diagnose problems on large computer and/or data communication network systems or complex computer-integrated mechanical devices. Install major computer equipment or complex networks. Design and fabricate complex computer and/or data network equipment. Complete electronic/electrical construction documentation for large projects.

TYPICAL WORK

Diagnose highly complex computer system malfunctions or failures on large computer and/or wide area data communication network systems such as an ethernet or other broadband/baseband network connecting a large number of terminals, work stations, peripherals, mainframes or clusters of minicomputers;

Diagnose by performing such activities as analyzing addressing schemes, testing separate protocols and considering separate wiring configurations to isolate, diagnose and correct malfunctions; analyzing software and firmware operation of associated data switches and communication controllers to troubleshoot circuits; diagnosing highly complex computer-integrated mechanical or electro-mechanical device malfunctions such as embossing machines, computer-integrated gas chromatographs and/or microprocessor development systems; make adjustments, corrections, repair and replace parts to component level;

Plan, coordinate, and perform all maintenance activities on a large computer system and/or data communication network; perform maintenance in place of a maintenance contract or for which no contracts are available; maintain and modify electrical power conversion and distribution systems; ensure that equipment is at current rev levels; develop and use diagnostic software and/or digital logic devices as needed to locate malfunction(s); coordinate with software technicians and vendor representatives in making necessary changes;

Design and fabricate specialized interfaces, controls, or data communication equipment when interfacing complex computer equipment and/or wide-area networks such as fiber optic systems to existing data communication networks;

Confer with professional and technical personnel on design concept, equipment requirements and limitations when fabricating special purpose computer and/or data communication equipment; complete electronic/electrical construction documentation for large projects.

Install (or direct the installation of) major units of computer and/or computer network systems such as wide area network systems; front-end processors, input/output controllers; construct local data circuit networks; and design and fabricate data network equipment; confer with manufacturers to determine required changes when newly released design changes are necessary;

Develop and implement preventive maintenance programs; perform preventive maintenance on a variety of computer and/or data communication hardware components; coordinate efforts with systems programmers and/or vendor representatives;

Update computer maintenance manuals; ensure that test equipment is calibrated and operating properly;

Develop or oversee the development and maintenance of an inventory of spare parts and supplies, ensure that test equipment is available, operational, and calibrated;

Provide computer operations staff with information on maintenance schedules, limitations on computer availability, or projected computer down time.

May train and/or direct the work of others in computer and data communications equipment maintenance, installation, construction or documentation activities;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified

One year of experience as a Computer Maintenance Technician III or Lead

OR

Six years of experience as a computer maintenance technician OR equivalent education/experience.

New Class: 10-22-84
Revise Class: 1-21-84
Revise Class, Title: 10-6-89
New to CSA: 8-1-01

CSR Class Conversion (mc): 06-01-05