UNIVERSITY OF WASHINGTON

Specification for Class

COMPUTER MAINTENANCE TECHNICIAN LEAD

UW CODE AND REPRESENTATIVE GROUP

7377 (SEIU Local 925 Clerical Nonsupervisory)

BASIC FUNCTION

Lead assigned personnel and perform complex computer maintenance work troubleshooting, maintaining, and repairing computers, peripherals, and/or development, data communication or computer network systems. Design, fabricate, and install specialized interfaces, controls, or data communication equipment.

DISTINGUISHING CHARACTERISTICS

Regularly assign, instruct, and check the work of others. Under general direction, independently perform complex troubleshooting, repair, maintenance, installation, and testing activities as a senior-level computer maintenance technician such as designing and fabricating specialized interfaces, communication links; total responsibility for complex installation projects; developing and implementing preventive maintenance programs; researching and advising personnel on the acquisition of new computing equipment.

TYPICAL WORK

Following general description of functions from professional or technical personnel, design and fabricate specialized interfaces, file transfers, data gathering and processing apparatus for systems, control apparatus, or data communication equipment; design, construct and install communication links between data terminal and data communication equipment such as terminals, work stations, printers, and computer ports;

Troubleshoot, repair, maintain, assemble, install, configure and test complex pieces of equipment and/or hardware/software interfaces such as assembling and installing port selector/mainframe-computer and peripheral interfaces requiring knowledge of system hardware and operating systems, connecting local area network systems;

Exercise total responsibility for complex installation or modification projects such as local area networks;

Develop and implement preventive maintenance programs; perform preventive maintenance for assigned computer and peripheral equipment; test and adjust to appropriate standards;

Research and advise personnel on acquisition of new computing, communication equipment; provide computer operation staff with information on maintenance schedules, limitations on computer availability, or projected down time;

Use electronic test equipment such as optical power meters and loss sets, OTDR's, prom/logic programmers, multimeters, logic probes, logic analyzers, function generators, counters, controllers, and bridge capacitance meters to troubleshoot equipment malfunction(s) to system, board, or component level; develop and use computer-aided diagnostics and/or digital logic devices as needed to locate malfunction(s); make simple modifications to diagnostic, configuration or command programs;

Perform mechanical, electro-mechanical, or electronic repair to system, board, or component level; calibrate and/or test for proper operation;

Maintain and/or modify electrical power and conversion and distribution systems;

Confer with manufacturer's representatives in determining equipment problems;

Complete work orders such as sparing equipment, aligning disk drives, connecting and moving devices, or creating autonomous networks;

Correct definitions on data switches, protocol converters;

Develop (or oversee the development and maintenance of) an inventory of spare parts and supplies; may create and maintain database files for equipment inventory;

Fabricate cables for use in interfacing peripherals with computers, etc.;

Prepare and submit warranty claims, parts and documentation associated with warranty repairs to vendors;

May maintain all appropriate documentation on equipment, systems, etc. in department;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified

One year of experience as a Computer Maintenance Technician II

OR

Five years of experience as a computer maintenance technician OR equivalent education/experience.

New Class: 10-6-89
New to CSA: 8-1-01

CSR Class Conversion (mc): 06-01-05