UNIVERSITY OF WASHINGTON

Specification for Class

TELECOMMUNICATIONS ANALYST 1

UW CODE AND REPRESENTATIVE GROUP

7288 (SEIU Local 925 Clerical Nonsupervisory)

CLASS SERIES CONCEPT

Receive and coordinate requests for telephone equipment repair, configuration revisions and new installations.

BASIC FUNCTION

Perform routine analysis tasks in a multi-vendor environment related to the provision of institutional telecommunication services at an institution having 7,000 lines or more.

DISTINGUISHING CHARACTERISTICS

First level class of series; Under general supervision, perform routine analysis tasks such as analyzing equipment and system failures, analyzing service interruptions to determine vendor responsibility in equipment/service failures, preparing specifications for reconfigurations and additions to existing equipment, assessing vendor response to end-user complaints, coordinating and scheduling multi-vendor repair activities and maintaining equipment inventory and configuration records.

TYPICAL WORK

Analyze user reports of telephone system malfunction; identify the responsible vendor;

Prepare detailed specification documents for acquisition of appropriate vendor equipment and services for reconfigurations and additions to existing equipment;

Analyze user requests for reconfiguration of and/or new additions to telephone equipment and services; record and transcribe such requests onto internal coordination documents for workload monitoring and dissemination to available staff;

Schedule and coordinate multi-vendor repair and installation activities;

Assess vendor response to end-user complaints;

Maintain internal records of repairs, new service requests and equipment and inventory configurations;

Review vendor invoicing for telephone equipment and services; assist with any required rebill and explain such rebilling to users as necessary;

Perform related duties as required.

MINIMUM QUALIFICATIONS - UW Contract Classified
DESIRABLE QUALIFICATIONS - Classified Non-Union

Two years of college or accredited telecommunications training, AND two years of experience in CENTREX and/or PBX systems service order processing activities involving analysis techniques and telephone installation and repair or equivalent; OR, an equivalent combination of qualifying experience and education.

Equivalent education/experience will be substituted for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

New Class: 1-3-73
Revise Title & Class: 3-18-76
Revise Class: 2-21-86
Revise MQ: 7-2-90
New to CSA: 5-1-00

CSR Class Conversion (mc): 06-01-05