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Getting Access to
Online Systems

Access Forms and Instructions

Communications Software

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Conventions Used for Commands in This Document

Type the information being requested. This is italic, e.g. Usercode.

Type the command exactly. This is bold, e.g. HEPPS.

For each administrative system screen you display, you must first fill in the information requested and then press the key on your keyboard that sends the information. In this document, we refer to this operation as "press <Enter>." On most computers, <Enter> is the large "Enter" key on the 10-key pad.

Press the key that performs that function on your keyboard. Most keyboards have a key that takes the cursor to the Home position (the upper left corner of the screen). On many Macintosh keyboards, the <Clear> key acts as the <Home> key.

The UW Technology Sign-On Screen appears after you make a connection to keynes.

Type Usercode
Press <Tab> or <Return> to move to the Password field
Type password. (You will not be able to see the characters you are typing.)
Press <Enter>.

SecurID/Token Access Authentication

Clients who have access to Administrative Systems have been issued a RSA SecurID or an ENTRUST Token and see the following screen after entering their Usercode and password:

This screen is used to authenticate your access.

Enter the 6-digit pseudo random number (PRN) from the front of the RSA SecurID card or the 8-digit pseudo random number (PRN) from the front of the ENTRUST Token. Note: after pushing the button on the front of the card you will will have 60 seconds to enter the number.
Press <Enter>.

The UW Technology Main Menu is displayed, unless this is the first time you have signed on with this Usercode, or if it has been 60 days since you last changed your password. In that case, the Password Change Screen is displayed.

Limits to access

Usercodes with access to financial, purchasing, and payroll data are linked to a 10-digit departmental organization code. This allows you to access the budgets for just that department or organization. If you need to access more than one organization's data, you are issued additional Usercodes, which you access by entering the "Switch" command on the main menu.
Usercodes with access to Student Systems are linked to a security mechanism that restricts access to specific colleges and major codes.

Common Problems Logging on

Message reading The password you have entered is invalid.

Double-check your password. Keynes passwords are not case-sensitive.
Call 206.221.5000 to have someone in the UW Technology Service Center reset your password.

Message reading THIS USERCODE HAS BEEN SUSPENDED.

Usercodes can be suspended for many reasons ranging from lack of use to security concerns.
If you have questions or problems, call the UW Technology Service Center staff at 206.221.5000.
Call 206.221.5000 to speak with Service Center staff.

Message reading Usercode may not be used for logon.

The usercode you have entered is a "secondary" or "Switch" usercode.
Log on using your primary usercode.
If you have questions or problems, call the UW Technology Service Center staff at 206.221.5000

Doesn't accept password, but no error messages.

Make sure you're pressing the "Send" key-- the Enter key on the number pad.
If that doesn't work, it's most likely a keymapping problem. Make sure you have the latest Secure Telnet software from the UWICK.
You can also use Control-J instead of "Send."

Trouble entering a PRN (Pseudo-Random Number)

A PRN on a RSA SecurID or ENTRUST Token may only be used once. Wait for the number to change and try again.
If you have questions or problems, call the UW Technology Service Center staff. at 206.221.5000.