IT Accessibility Checklist Help

Checklist Item: Computer support and help desk staff are trained in the maintenance and use of assistive technology.

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Assistive technology is purchased and deployed by those who are most knowledgeable about it, i.e., teachers and/or staff in special education (K-12) and disability services (postsecondary). However, in order for students with disabilities to have access to the mainstream computing environment, information technology staff must also have an understanding of assistive technology, since they are typically responsible for installing, supporting, and maintaining all tools used in the mainstream computing environment.

For additional information, contact your region's ADA & IT Center at 1-800-949-4232.