Accessible Technology

Captioning UW videos with CaptionSync

The UW has established a relationship with Automatic Sync Technologies (AST) for captioning services using their  system called CaptionSync. CaptionSync includes an easy-to-use web interface for uploading video and getting captions back via email.

A variety of services are available for campus users.

Standard Service:

  • Captioning-only: If you provide transcripts, pricing is $1.15 per minute of content for caption files. Turnaround time for caption files is approximately 20 minutes.
  • Transcription-only: If you request transcript files only, it is $1.50 per minute of content. Turnaround time is 3 business days.
  • Transcription and Captioning: If AST creates transcript and caption files, pricing is $2.65 per minute of content. Turnaround time is 3 business days.

Rush and translation services are also available.

The UW accounts are set up as “bill in arrears” which means that you receive a bill for services used at the end of every month. Each unit sets up an account, and each account can have multiple users.

Getting Started

Visit the CaptionSync Getting Started page to establish your unit account.

How to add caption files to a video

The final product that CaptionSync delivers to you via email is one or more caption files, in the output format specified when you submitted your media.  The final step is to add this caption file to your video. How you do this depends on where your video is hosted. Select one of the following options:

Note: It is important to host videos in a format or location that supports captions. Some media players and video hosting providers do not support captions at all, and should therefore be avoided for hosting UW videos.